FAQ

Shipping policy

Free Economy Shipping is available on all orders exceeding R1,000. (T&C's apply)

*Terms and conditions to qualify for free shipping:

Shipping may only be to a physical address within the borders of South Africa. No P.O Box's allowed. Shipping to outlying or remote areas like farms and game reserves may attract an additional fee.The delivery time to city areas is usually between 2 and 4 working days*. This excludes weekends and public holidays.

We deliver to anywhere in South Africa. International shipments can be arranged

Once payment is reflecting in the account, and depending on the status of the product, orders can take up 48 hours for delivery. 

Returns and exchanges

Please read carefully when it comes to Returns & Exchanges

* Unwanted goods can be returned before 7 days and a full refund will be given

* Defective goods must be returned before 7 days and the item will be replaced

* Returned/defective items must be in original pacakaging and original condition

* Between 7-14 days a restocking fee of 10% will be charged

* No returns/defective goods will be accepted after 14 days

* Glass products receive no guarantee (Flashtube, Glasscovers and Model Lamps

Payment Options

We offer a few payment options. Check below your best option

We offer you the opportunity to buy on credit through Mobicred. To find out more about Mobicred, click here

We offer the payment option of EFT. Once you have made payment, the monies will need to be reflecting in our account before we can dispatch any good. Please forward proof of payments to sales@dtfilmservices.com with your order number as reference